Warranty

3-year Product Warranty

As a devolo customer, in addition to the warranty required by law, you receive a 3-year product warranty starting from the date of purchase.

Warranty conditions

Warranty claim

If your devolo device was faulty at the first initial use or became faulty within the warranty period, please carry out the following.

Contact the support hotline

To ensure quick and targeted support, we kindly ask you to have the following information ready for the call:

Product name
Serial number (e.g., on the underside of the device)
Description of the issue

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Support Hotline: +49 (0)241 990 82 333*

Mon.–Fri. 10 AM – 6 PM (CET)

*Domestic rate; possibly different prices for international calls

Contact via E-Mail: support@devolo.com

devolo product registration

Your benefits

Register your product within the first 8 weeks after purchasing it to benefit from the following advantages right from the beginning:

12-month warranty extension

Improved product support: Get faster support which is tailored more specifically to you and be the first to learn about software updates and new products.

Unfortunately, this service is temporarily unavailable.